Safety - Key and Alarm Systems
Most of our customers leave a key to their home at our office, and we take extreme measures to protect each key. We assign every customer key a security code and store it in a key safe. Managers will access your key the day of your scheduled cleaning, and then return it to the safe by the end of the day.
If you have an alarm system at your home and it is simple to operate, you can give instructions on its operation to our office.
Bleach ~ We will not bring bleach into a home to use as a cleaning product. If you request us to use bleach supplied in your home, please be aware that we will not be responsible for any damage caused by your bleach.
Cancellation ~ If it is necessary to cancel/skip any scheduled cleaning day, please notify us at least a business day before the scheduled day. That will allow us to reassign the service provider or team to another appointment.
To ensure that all your needs are addressed, please correspond all requests and changes directly to Dee Lowry. Please do not communicate these important details with service providers.
Payments ~ For your convenience, We gladly accepts cash, checks or Paypal. Customers will need to pay for their cleaning at the time of service. Unless you prefer to be billed Monthly. A $25.00 fee is applied to all returned checks.
Refunds ~ Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with your cleaning.
Our goal is your 100% complete Satisfaction, so if you are not completely satisified just call us with in 24 hours, and we will re-clean any area.